Privacy policy.

Last Updated: January 2025

At NetFluence Pty Ltd ("we," "our," or "us"), we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or use our marketplace platform ("Site") and related services ("Services"). By accessing or using the Site and Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using the Site or Services.

1. Information We Collect

We collect personal information in various ways, depending on your interaction with the Site and Services:

a. Information You Provide Directly:

  • Account Information: Name, email, phone number, username, password, and any other contact details you provide when creating an account.

  • Service Details: Billing and shipping addresses, payment information, and service history (including purchases and transactions made through our marketplace).

  • Customer Support Information: Any information you provide when contacting us through email, chat, or phone support.

  • Profile and Content Information: Information you share through your user profile, such as photos, biographies, job posts, reviews, and other content generated or shared publicly on our platform.

b. Information We Collect Automatically:

  • Device Information: Data about your device, including its type, operating system, browser, IP address, and other technical details.

  • Usage Data: Information about how you use the Site, such as the pages you view, the time spent on them, search terms used, and interactions within our Services.

  • Cookies and Tracking Technologies: We use cookies and similar technologies for signing in, personalisation of your experience, and for analysing usage patterns. You can manage your cookie preferences via your browser settings.

c. Information from Third Parties:

  • Service Providers: Information shared by our third-party partners who assist us with payments, customer support, shipping, and analytics.

  • Marketing and Advertising Partners: Information shared by partners to deliver personalised ads and marketing campaigns.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Providing Services: To operate, maintain, and enhance our marketplace, manage your account, and process transactions.

  • Communication: To send you account-related updates, customer service responses, and promotional offers.

  • Personalisation: To customise your experience by recommending content, services, or jobs based on your preferences and activity.

  • Security and Fraud Prevention: To protect the integrity of our platform, prevent fraud, and ensure your safety while using the Site.

  • Legal Compliance: To comply with applicable laws, resolve disputes, and enforce our terms and conditions.

3. How We Share Your Information

We may disclose your personal information in the following circumstances:

  • Service Providers: Third-party vendors (Stripe) who assist with payment processing, product fulfilment, and customer support.

  • Business Partners: Partners who help us with advertising, marketing, and promotional activities, including personalised ads.

  • Legal and Regulatory Requirements: When required by law or to protect our legal rights, we may disclose your information to government authorities or other parties.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

4. User-Generated Content

If you post reviews, comments, or other content publicly on our Site, it will be visible to other users. Please be mindful not to share sensitive information in public forums. We cannot control who accesses or views this content.

5. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their privacy policies before interacting with those sites.

6. Children's Privacy

Our Services are not intended for children under the age of 16 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from minors. If you believe we have collected information from a child, please contact us so we can take appropriate action.

7. Data Security and Retention

We employ reasonable safeguards to protect your personal information from unauthorised access, alteration, or destruction. However, no data transmission or storage system is 100% secure. We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights with regard to your personal information:

  • Access: You can request to view the personal data we hold about you.

  • Correction: You can request updates or corrections to inaccurate or incomplete personal information.

  • Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by following the instructions in the email or by contacting support.

  • Data Portability: You can request a copy of your personal information in a commonly used format to transfer it to another service provider.

To exercise these rights, please contact us at [support@getnetfluence.com].

9. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us analyse user activity and deliver personalised content and ads. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Site.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Last Updated" date. We recommend reviewing this Privacy Policy regularly to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us at:

NetFluence Pty Ltd

Email: [support@getnetfluence.com]

By using our Services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the Site and Services.